Understanding the Dashboard
The Dashboard is your home base in Trinity. It provides a real-time overview of your support operations.
Ticket Summary
At the top of the dashboard, you'll find ticket counts organized by status:
| Status | Description |
|---|---|
| Open | New tickets awaiting first response |
| In Progress | Tickets actively being worked on |
| Waiting | Tickets waiting for customer reply |
| Resolved | Issues that have been fixed |
Inbox Views
Trinity provides several pre-built inbox views:
- My Tickets — Tickets assigned to you
- Unassigned — Tickets that need an owner
- All Tickets — Complete view of all active tickets
- Starred — Tickets you've bookmarked for quick access
Custom Inboxes
Create custom filtered views by clicking + New Inbox in the sidebar. Filter by:
- Status, priority, tags
- Assignee or team
- Date range
- Customer domain
Custom inboxes can be shared with your team for collaborative workflows.
Tip
Try it now — Open your Dashboard → to see these features in action.
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